CES Events Technician

Conference & Event Services

Job #546434

(Internal Only)

First Review Date: Thursday, April 24, 2025

Open Until Filled

At Cal Poly Humboldt, bold hearts and open minds shape the future.

Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world.

Cal Poly Humboldt is proud to have more than 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs — all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt.

Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field.

(Job #546434) Administrative Analyst/Specialist I-Exempt, CES Events Technician, Salary Range: $4,598 – $8,318 monthly. Hiring Range: $4,598 - $4,828 monthly. This is a full-time, benefited, exempt, 12-month pay plan permanent position with a one-year probationary period in Conferences & Event Services Department. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 14 paid holidays per year. Additional benefits information can be found at https://hraps.humboldt.edu/employee-benefits. Please note that this is an internal recruitment open only to active, stateside, Cal Poly Humboldt Employees.

Position Summary:

Under general supervision of the Gutswurrak Student Activities Center (GSAC) Executive Director and lead direction from the Campus Events Coordinator and CES Operations Specialist, the CES Events Technician provides administrative and event support for Conference & Event Services (CES). This position will be responsible for assisting with campus scheduling, event coordination, customer service, and serving as campus host for external users. Additionally, this position oversees the GSAC Information Counter, which provides campus information, A/V and keycard checkouts, and poster, tabling, chalking, and staking approvals.

The CES Events Technician ensures high-quality customer service through interactions with students, staff, faculty, and community members while ensuring event operations align with established policies and procedures.

Key Responsibilities:

Internal Campus Reservations and Event Support – 30%

• Monitor 25Live for reservation requests of centrally managed spaces (outside of academic course import); approve space requests and coordinate space logistics. 
• Create event layouts and logistic sheets for events and space use.
• Provide ongoing 25Live training to campus users submitting reservation requests. Field questions and provide information or directions to additional resources as needed.
• Assist with monitoring CES email inbox by organizing, filing and sending & responding to emails.
• Oversee the GSAC Info Desk operations; providing direction with campus scheduling and event needs, general information and resources, approval of posters, tabling, staking, and chalking requests and maintenance of University bulletin boards across campus that are marked for general posting.

Serve as host for external users of University Facilities  - 30%

• Ability and willingness to work evenings and weekends as required.
• Assist with promoting and showing campus facilities to potential clients.
• Assist in all aspects of facility use preparation and execution including but not limited to event set-up and take down and operating audio/visual equipment.
• Provide lead oversight and work direction for the physical room setup for meeting, conference, and event rooms. Work alongside student and intermittent hourly staff as needed, and ensure that all room setups are timely, accurate, complete, functional, neat, clean, and ready for customer use prior to each event.
• Troubleshoot and solve challenges which arise during events independently and with the support of the other department members.
• Serve as designated host and point of contact for clients utilizing University facilities as required. Exercise independent judgment in resolving conflicts during events. Serve as a liaison between the users and Facilities Management and/or UPD for any needs that may arise during evening and weekend hosted events, including emergencies. Resolve variances, questions, concerns during events.
• Provide access and distribute keys to facility users for venue/building as necessary.
• Allow appropriate entry into each venue, may collect and/or scan tickets, verify wristbands and ID cards, direct traffic coming in and out of the venue.
• Provide a high level of customer service at campus events.
• Assist guests before, during, and after events, as needed; provide answers to customer questions.
• Generally help to maintain a safe and well organized event, upholding any necessary safety precautions and campus policies.
• Provide lead oversight and work direction to student assistants, ushering and event staff.

Logistical and Technical Support Operations – 30%

• Assist with logistical and technical support needs for on campus meetings and events including setup and breakdown of room set details. Evaluate facility requests and identify the most appropriate utilization of equipment and services; review customer requests as needed to determine any appropriate AV equipment and level of service required.
• Assist with physical room setup for meeting, conference, and event rooms. Provide lead instruction and supervise event setup including placement of all furnishings and equipment in the rooms. Work alongside student and intermittent hourly staff as needed, and ensure that all room setups are timely, accurate, complete, functional, neat, clean, and ready for customer use prior to each event.
• Troubleshoot and solve challenges which arise during events independently and with the support of the other department members. Address event coordination challenges using reasoning, interpretation, and application of standard event theories and principles to recommend the wisest course of action.
• Assist with and provide support for university initiatives, presidential and vice-presidential events as necessary.

Administrative Support – 5%

• Contribute to the overall development of policies, procedures, and guidelines to build a successful CES program. Provide feedback and constructive modifications or suggestions for improvements in methods, techniques, offered services, and procedures for smoother operation and customer satisfaction.
• Attend training and event staff meetings as required.

Other Duties as Assigned – 5%

Knowledge, Skills, and Abilities Associated with this Position Include:

• Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations.
• Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty including demonstrated knowledge of safe working practices, including equipment safety guidelines and proper lifting techniques, and accepted standards for setup and operation of function spaces, including room setup styles, ADA requirements, fire and life safety requirements, and day-of-event operations.
• Working knowledge of operational and fiscal analysis and techniques.
• Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved, including the ability to utilize innovative techniques and creativity and adapt to frequent changes in work demands and workload in order to meet schedules and deadlines.
• Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations.
• Expertise in investigating and analyzing problems with a broad administrative impact and implications. Ability to anticipate problems and address them proactively.
• Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form.
• Ability to train others on new skills and procedures and provide lead work direction.
• Experience working with a diverse group of individuals.
• Ability to stay calm during conflict and emergency situations and exercise independent judgment in resolving variances, questions, concerns that may arise in the facilities or during events.
• Ability and willingness to work nights and weekends as needed

Minimum Qualifications:

1. Requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. 

This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

2. Must possess a valid California Driver’s License

Preferred Qualifications:

1. Experience working with college students in a university or college environment.
2. Previous experience working with 25live, or similar scheduling software.
3. Demonstrated ability to provide attention to detail.
4. Demonstrated strong customer service skills.
5. Thorough knowledge of applicable university infrastructure, policies, and procedures.

Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button:

• Letter of Interest
• Resume or Curriculum Vitae
• Contact information for at least three professional references

Application Deadline: The deadline to submit application materials for first review is on Thursday, April 24, 2025. This position is open until filled.

Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626.

We acknowledge that Cal Poly Humboldt is located on the unceded lands of the Wiyot people, where they have resided from time immemorial. We encourage all to gain a deeper understanding of their history and thriving culture. As an expression of our gratitude we are genuinely committed to developing trusting, reciprocal, and long lasting partnerships with the Wiyot people as well as all of our neighboring tribes. Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies.

Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply.

Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed.

CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to hr@humboldt.edu.

Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment.

CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS)

Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information.  Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position.

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, the Cal Poly Humboldt provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Humboldt complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.  Cal Poly Humboldt is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At Cal Poly Humboldt, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training.

Class Code: 1038
Publication Date: April 10, 2025